Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery across eligible locations in Pakistan. After you place your order, our team may contact you by call or WhatsApp to confirm your order before dispatch.
2. How long does delivery take?
Delivery usually takes 3–7 working days, depending on your city, product availability, and courier service. Delays may happen during public holidays, weather issues, or high order volume.
3. Can I return or exchange my order?
Yes, return or exchange is available only if the product is damaged, defective, wrong, or not as described. The item must be unused, unwashed, and reported within the allowed time mentioned in our Return & Exchange Policy.
4. Are product colors exactly the same as shown in pictures?
We try our best to show accurate product colors, but slight color differences may occur due to lighting, photography, screen brightness, or display settings.
5. What kind of products does Zarvia sell?
Zarvia offers curated Pakistani women’s eastern wear, including kurtis, 2-piece suits, 3-piece suits, stitched outfits, and elegant everyday fashion pieces.